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FAQs

 

Ordering

No, you don’t need to. You can make purchases and check out as a guest every time.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an , e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Shipping & Delivery

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Melbourne Time (AEST).
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Melbourne deliveries. For all interstate deliveries, the time taken is dependent on our logistics partners and their affiliates.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with the Tracking Number for all Australia deliveries.
Shipping will vary for all Australia deliveries via Standard courier. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
We apologize for sending you an incomplete order. Please contact us and we will get back to you as soon as we can.
We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.
We apologize for sending you the wrong item. Please Contact us and we will get back to you as soon as we can.
We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
Kindly contact us if you have not received your parcel after 10 working days and we will assist you accordingly.
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may contact us and we will assist you further.
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